It has been 6 days since I placed a support ticket for the suction/grip not working as described. It is simply a mug, nothing special about it. I have still not heard from the customer service (which it states upon submitting the support ticket, you shall hear back within 24 hours in most cases) - I figured after 3 days, I wasn't most cases, but now we are on 6 (tomorrow makes 7) and nothing!. Terrible customer service!
I've also heard no reply. I've emailed 3 times with a complaint that my lid broke after less than 3 months and no response.
Really bad experience with the Support!!!
They don't answer to our tickets...
It's outrageous.. And they are even doing a new Kickstarter Campaign.. This is what upsets me even more.. They don't give a single crap about the people who bought (and didn't receive) and release a new campaign.... This is ridiculous
I'm waiting 5 days for your reply to #9459 ticket........
Impressive how it has been 10 months since this topic was open and people still have the same problems.
I have a ticket in "processing" status for 11 days.
Wow I sent one on the 10th and have heard nothing. But man 47 days that is crazy.