It has been 6 days since I placed a support ticket for the suction/grip not working as described. It is simply a mug, nothing special about it. I have still not heard from the customer service (which it states upon submitting the support ticket, you shall hear back within 24 hours in most cases) - I figured after 3 days, I wasn't most cases, but now we are on 6 (tomorrow makes 7) and nothing!. Terrible customer service!
I have a ticket unanswered from a month ago, I can't buy another mighty mug ( i just want another one ) but they do not accept my zip code at all...
Me too... (8 days)
The Mighty Mug's support is very terrible..
I have been very disappointed in the service!!!!!!! I wrote a complaint 13 days ago and NO RESPONSE. I have worked with the public 21 years and if I did not respond to my customers I would no longer have a job.
More than 2 months waiting guys! This is FRAUD!
47 days no answer. Next......Better Business Bureau!
47 days, no answer!!!! This is after I sent the receipt AND the 100% satisfaction guarantee! Next...Better Business Bureau!
It has been 39 days and still no reply!! I don't live in the US. Those who do, what are our other options??
I do live in the US and options aren't much better other than spreading the word!
Can't we lodge a complaint somewhere? Some consumer department etc?