It has been 6 days since I placed a support ticket for the suction/grip not working as described. It is simply a mug, nothing special about it. I have still not heard from the customer service (which it states upon submitting the support ticket, you shall hear back within 24 hours in most cases) - I figured after 3 days, I wasn't most cases, but now we are on 6 (tomorrow makes 7) and nothing!. Terrible customer service!
Wow I sent one on the 10th and have heard nothing. But man 47 days that is crazy.
Impressive how it has been 10 months since this topic was open and people still have the same problems.
I have a ticket in "processing" status for 11 days.
I'm waiting 5 days for your reply to #9459 ticket........
It's outrageous.. And they are even doing a new Kickstarter Campaign.. This is what upsets me even more.. They don't give a single crap about the people who bought (and didn't receive) and release a new campaign.... This is ridiculous
Really bad experience with the Support!!!
They don't answer to our tickets...
I've also heard no reply. I've emailed 3 times with a complaint that my lid broke after less than 3 months and no response.
Can't we lodge a complaint somewhere? Some consumer department etc?
I do live in the US and options aren't much better other than spreading the word!
It has been 39 days and still no reply!! I don't live in the US. Those who do, what are our other options??
47 days, no answer!!!! This is after I sent the receipt AND the 100% satisfaction guarantee! Next...Better Business Bureau!