Support Ticket Unanswered : Info Portal

T

Trm_344

started a topic about 9 years ago

It has been 6 days since I placed a support ticket for the suction/grip not working as described. It is simply a mug, nothing special about it. I have still not heard from the customer service (which it states upon submitting the support ticket, you shall hear back within 24 hours in most cases) - I figured after 3 days, I wasn't most cases, but now we are on 6 (tomorrow makes 7) and nothing!. Terrible customer service!

R

Renee Sorovetz

said about 9 years ago

47 days no answer. Next......Better Business Bureau!

G

Glenn Posner

said about 9 years ago

They really did just take the money and ran!

I

Insa Heiss

said about 9 years ago

1 month and not a syllable from them!

G

Gabriela Gonzalez

said about 9 years ago

More than 2 months waiting guys! This is FRAUD!

M

Myrawelchallen

said about 9 years ago

I have been very disappointed in the service!!!!!!! I wrote a complaint 13 days ago and NO RESPONSE. I have worked with the public 21 years and if I did not respond to my customers I would no longer have a job.

N

NOTsu

said about 9 years ago

Me too... (8 days)

The Mighty Mug's support is very terrible..

I

Insa Heiss

said about 9 years ago

...I'm still waiting! - 23 days and counting... does anyone know if there is something we can do? Some international internet consumer rights organisation that can deal with this?

F

Foxmj01

said about 9 years ago

I'm going on 35 days unanswered.

I

Insa Heiss

said about 9 years ago

Hi,
did you get an answer in the end? - I've been waiting for 10 days now (with the same problem of the cup suction not working) and have heard zilch! - I'm quietly fuming away here...

G

Guii

said about 9 years ago

I have a ticket unanswered from a month ago, I can't buy another mighty mug ( i just want another one ) but they do not accept my zip code at all...