I had bought cups 25 November.
They are still not sended.
I gave all additional information, that seller asked me. And no reaction.
I asked to made refund - and still no answer.
I wrote at official Facebook page - nothing.
I create three (!!!) support tickets - and everybody ignore me.
I can not understand, is that normal?
What can I do else? Can SOMEBODY help me?
I received a response from them maybe 3 months after the initial report/ticket. In order to get my replacement, I was to mail in the broken cup (that I sent photos of). I decided to not even bother. The customer service sucks, I have to mail in a raggedy cup to potentially wait 6 months to receive a replacement. Um no.
I wish I read all these customer services issues prior to placing my order.
Not sure if I'll have any hope of receiving my item.
Finally, cups are sended, and I got tracking number.
It took 21 days after payment. Slowest service ever.
Ok I see now this is their common practice. Contacted them 14 days ago the bottom fell out of my mug. No response at all to date. I will cut my losses right here and now.
I have the same problem. No contact of any sort for a week now after i placed my order and had money taken/stolen. I wouldn't even mind cancelling my order if there was a way and just buy it from a third party seller.