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Ticket answered but no replacement as promised

Received below 21 d ago. Promised a replacement mug but no sign of replacement at all! Hi Tona, A replacement mug will be shipped out to you. You should receive a confirmation along with a tracking number. Feel free to reach out to us for anything further. Thank you. Be Mighty, Team Mighty Mug
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My mug had the same issue. Customer service has not gotten back to me for 35 days since initially saying it would take 24 hours for a response. Worst customer service ever.
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