Received below 21 d ago.
Promised a replacement mug but no sign of replacement at all!
Hi Tona,
A replacement mug will be shipped out to you.
You should receive a confirmation along with a tracking number. Feel free to reach out to us for anything further. Thank you.
Be Mighty,
Team Mighty Mug
My mug had the same issue. Customer service has not gotten back to me for 35 days since initially saying it would take 24 hours for a response. Worst customer service ever.
Mytonal