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Customer Support a Joke?

I'm guessing from the lack of response to my support ticket and the numerous people that have claimed to have issues with support that the link posted below is still pretty much the case?

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Yes, they are a joke! I feel like I've been taken. I ordered $180.00 worth of mugs and was supposed to get 2 free...that's not happening! I have recieved my order of 6 cups but they Will not respond to a phone call or email.. I will turn them in to BBB if I doubt get what was advertised. Disgusting!
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